Step 7: Evaluating a Wellness Program

Knowing what is not working is just as valuable as what is working when building a successful wellness program!
Evaluate your workplace wellness program periodically to determine if it is benefitting employees and/or the organization. If you are not achieving the desired program outcomes, an evaluation plan will allow you to modify and refine the program to address areas that are not working well.

Evaluation can take many forms, including:

  • employee feedback surveys to evaluate satisfaction and determine reasons why (or why not) employees are participating
  • repeated health assessments to determine if the policies and programs you have established have had a positive impact on employee health outcomes

Important Questions an Evaluation Plan Must Answer

An evaluation plan should include measures related to the process of creating and implementing the policy, program or activity, as well as the desired outcomes. It is important to first identify evaluation questions, such as:

  • What aspects of the program will be examined?
  • What does success look like?
  • Who will need and want to see the information?
  • What is the scope of the evaluation (recognizing that every aspect of the program need not be evaluated)?
  • What type(s) of data will be collected, by what method(s), and how frequently? What data systems are available to collect health-related data?
Looking for additional evaluation information? There are several free resources available to help you determine the best way to evaluate your wellness program:

  • The Centers for Disease Control and Prevention has developed a Worksite Health Score Card as a comprehensive guide for employers to assess their worksite wellness programs, identify gaps, and prioritize high-impact strategies to improve health.
  • The Wellness Council of America offers a guide called Planning Wellness: Getting Off To A Good Start — Part 2 that provides important information on evaluating your wellness plan, and how to overcome challenges associated with this process.